Terms and Conditions for UK Services

These Terms and Conditions set out the basis on which services are provided to customers in the United Kingdom. By making a booking, requesting a quotation, or accepting a service appointment, you agree to be bound by the terms below. Please read them carefully before proceeding. These conditions are designed to create a clear understanding between the service provider and the customer, covering the booking process, payment obligations, cancellations, liability, waste regulations, and the legal framework that applies to the service agreement.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. These service terms apply to all standard and non-standard work unless we agree otherwise in writing. Any special arrangements must be confirmed before the service begins. If there is any conflict between a written quotation and these terms, the written quotation will take priority only to the extent of the inconsistency.

We may update these service terms and conditions from time to time to reflect changes in our operations, pricing structure, legal obligations, or industry practice. The version in force at the time of booking will normally apply to your service agreement unless a different version is expressly stated in writing. Continued use of our services after any update will be treated as acceptance of the revised conditions.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request. A booking may be made by telephone, email, online form, or any other method we make available. However, a request for an appointment does not guarantee availability. We may need additional information to assess the work, verify access conditions, confirm equipment requirements, or check whether the service can be carried out safely and lawfully.

Where appropriate, we may provide an estimate based on the information you supply. An estimate is not a fixed price unless we clearly state otherwise. The final cost may change if the actual service differs from the description provided, if hidden issues are identified, or if extra labour, materials, disposal, or waiting time is required. We will aim to notify you before proceeding with any additional charge, although where immediate action is necessary to complete the work safely or prevent loss, we may need to act first and explain later.

Booking details, including date, time, location, scope of work, and any special instructions, must be accurate and complete. You are responsible for ensuring that access is available at the agreed time and that the site is suitable for the service. If the service requires entry to a property, the necessary permissions must be in place. We may refuse to begin or continue work if access is unsafe, unlawful, or materially different from what was described when the booking was made.

We reserve the right to reschedule or cancel a booking if our team is unavailable, if weather conditions make service delivery unsafe, if circumstances beyond our control arise, or if the information supplied is incomplete or misleading. Where possible, we will provide reasonable notice. We will not be responsible for any loss caused by a rescheduled appointment where the delay is outside our control and we have acted reasonably.

When a booking is accepted, it forms a service agreement subject to these terms. If the service is booked on behalf of another person or business, the individual making the booking confirms that they have authority to do so and will be responsible for ensuring that all relevant information is shared with the actual site occupier or end user.

2. Payments and Charges

Unless agreed otherwise in writing, payment is due in accordance with the terms stated in our quotation, invoice, or booking confirmation. We may require a deposit, part-payment, or full advance payment before the service is scheduled or commenced. Any deposit is typically non-refundable except where we cancel the booking or are unable to deliver the service for reasons within our control.

All prices are stated in pounds sterling and may be exclusive or inclusive of VAT depending on the service provided and our tax status at the time of invoicing. If VAT applies, this will be made clear on the invoice or quotation. Payment methods may include bank transfer, card payment, direct debit, or other accepted methods. We may charge administration fees for failed payments, late payment handling, or chargeback-related costs where permitted by law.

Unless otherwise specified, invoices must be paid immediately upon completion of the service or within the period stated on the invoice. Late payment may result in suspension of further services, recovery action, or interest and charges where allowed under applicable law. You remain responsible for the full amount even if a third party arranged the booking on your behalf, unless we have agreed in writing to look solely to that third party for payment.

3. Cancellations, Amendments, and No-Shows

You may request a cancellation or amendment by giving us notice as soon as possible. Whether a cancellation charge applies will depend on the stage of the booking, the resources already allocated, and any special materials or subcontractors reserved for your job. If you cancel at short notice, we may charge a reasonable fee to cover administrative time, lost scheduling opportunity, or costs already incurred.

If you are not present at the agreed time, fail to provide access, or otherwise prevent the service from being carried out, this may be treated as a no-show or failed appointment. In such cases, we may charge the full or partial service fee, together with any reasonable travel or waiting costs. We are not obliged to re-attend unless we choose to do so and unless any additional fee has been agreed.

Where you request a change to the service scope, timing, or location, we will do our best to accommodate the request, but any amendment is subject to availability and may affect price and completion time. If a change makes the original booking impractical or unsafe, we may cancel the appointment and treat it as a new booking. We will not be liable for inconvenience caused by reasonable amendment refusals where the change cannot be accepted.

4. Service Delivery and Customer Responsibilities

We will provide the service with reasonable care and skill, using appropriate materials, equipment, and personnel. The customer must ensure that the work area is reasonably prepared, safe, and accessible. Any utilities, permits, authorisations, or clearances required for the service must be available before work begins. If we identify unsafe conditions, contamination, structural concerns, or any other issue that affects delivery, we may pause work until the issue is resolved.

You are responsible for removing or securing valuables, fragile items, pets, and hazardous materials before the service starts. Unless we agree otherwise, we do not accept responsibility for items left in the working area. If we need to move items to complete the service, we will do so with reasonable care, but you acknowledge that some disruption may be unavoidable during normal service activities.

Any completion times given are estimates only unless expressly guaranteed in writing. Delays may occur because of unforeseen conditions, material availability, traffic, access problems, or weather. We will make reasonable efforts to keep you informed if the timetable changes. However, time shall not be of the essence unless we state this clearly in the service agreement.

5. Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, our liability will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is stated in writing.

We will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of data, except where such exclusion is prohibited by law. We are not responsible for losses arising from incorrect information supplied by you, failure to follow our instructions, third-party acts or omissions, or circumstances outside our reasonable control. This includes delays caused by access issues, utility interruptions, supply chain problems, or severe weather.

Any claim relating to a service issue must be raised within a reasonable time after completion or after the issue becomes apparent. You must allow us a reasonable opportunity to inspect, investigate, or rectify the matter where appropriate. If a remedy is available, we may choose to re-perform the service, repair the issue, or provide a refund or partial refund where legally required or commercially reasonable. The appropriate remedy will depend on the nature of the problem and the facts of the case.

6. Waste Regulations and Disposal

Where our services generate waste, any collection, handling, storage, transport, or disposal will be carried out in accordance with applicable UK waste regulations. You agree to provide accurate information about the type and quantity of waste involved, including whether it contains hazardous, contaminated, electrical, or restricted materials. Incorrect classification may lead to additional charges, refusal of service, or legal reporting obligations.

Unless otherwise agreed, responsibility for waste transfer, segregation, and lawful disposal may rest with us only to the extent stated in the booking or quotation. You must not ask us to remove materials that cannot lawfully be handled under our procedures or licence arrangements. If prohibited waste is discovered on site, we may suspend work immediately and require you to arrange suitable disposal through lawful channels. We may also charge for any wasted attendance or safety precautions required as a result.

Any waste documentation, transfer notes, or receipts issued in connection with the service should be retained by you for your records. If a regulatory authority requires information about the service, the waste stream, or the destination of any removed items, you agree to cooperate reasonably and provide any necessary supporting details within your control.

7. Complaints, Force Majeure, and General Provisions

If you are dissatisfied with any part of the service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, propose a solution. A complaint will not automatically entitle you to withhold payment for undisputed amounts. We aim to deal with concerns fairly and promptly, but we may need reasonable time to assess the facts and determine the correct response.

We shall not be liable for failure or delay in performing any obligation where the failure results from events beyond our reasonable control. These may include, without limitation, industrial action, fire, flood, extreme weather, transport disruption, acts of government, public health restrictions, or supply shortages. If such an event occurs, performance may be suspended for as long as reasonably necessary, and we may cancel the service if continued performance becomes impractical.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. Any variation to these terms must be agreed in writing by an authorised representative of the service provider. Verbal statements will not amend the agreement unless later confirmed in writing.

8. Governing Law

These UK service terms are governed by the laws of England and Wales, unless another part of the United Kingdom is expressly stated in the booking confirmation or a separate written agreement. If any dispute arises in connection with the service, the parties agree to seek an amicable resolution first before pursuing formal proceedings where practicable.

Any legal proceedings relating to these terms or the service agreement shall be brought in the courts having jurisdiction under the applicable law. Nothing in this section affects any mandatory consumer rights you may have under UK legislation. Where the customer is a business, the parties acknowledge that commercial terms may apply alongside any relevant statutory requirements.

By confirming a booking, paying a deposit, or allowing the service to proceed, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.