Cleaners Maida Vale Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaners Maida Vale provides cleaning and related services to residential and commercial clients. By making a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual or business ordering or receiving services from Cleaners Maida Vale.
Services means domestic or commercial cleaning and any related services agreed in writing between Cleaners Maida Vale and the Client.
Premises means the property or properties where the Services are to be carried out.
Cleaner means any employee, worker, subcontractor or representative of Cleaners Maida Vale who provides the Services.
2. Scope of Services
Cleaners Maida Vale provides regular domestic cleaning, one-off cleaning, end of tenancy cleaning, office and commercial cleaning, and related services as described at the time of booking. The exact scope, frequency and duration of the Services will be agreed with the Client during the booking process and confirmed in the booking confirmation.
Any tasks that fall outside the standard description of the Services must be expressly agreed in advance. Cleaners are not authorised to carry out services that may involve undue risk to their safety or that fall outside reasonable cleaning tasks.
3. Booking Process
Bookings may be made by the Client through our online or other approved booking channels. A booking is considered a request for Services and is subject to acceptance and confirmation by Cleaners Maida Vale.
At the time of booking, the Client must provide accurate information including the type and size of the Premises, the condition of the property, any particular requirements, and any access restrictions. Cleaners Maida Vale relies on this information to allocate appropriate time, staff and resources.
Once the booking is reviewed, Cleaners Maida Vale will confirm acceptance, the date and time of the visit, the scope of work, and the applicable charges. No contractual relationship arises until the booking has been confirmed by Cleaners Maida Vale.
Cleaners Maida Vale reserves the right to decline a booking or to propose an alternative date, time or service package where necessary due to availability, health and safety considerations or other operational reasons.
4. Access to Premises
The Client is responsible for ensuring that the Cleaner has safe and timely access to the Premises at the agreed time. Access may be provided by the Client being present, by providing keys or security codes, or by other agreed means.
If keys or access devices are supplied to Cleaners Maida Vale, they will be coded and held securely. Cleaners Maida Vale accepts no responsibility for any delay to Services caused by incorrect keys or access information supplied by the Client.
If the Cleaner is unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation and charges may apply in accordance with the cancellation provisions below.
5. Client Obligations
The Client agrees to:
Ensure the Premises are reasonably accessible and safe for the Cleaner to work in.
Provide running water, electricity and adequate lighting for the duration of the visit.
Inform Cleaners Maida Vale in advance of any hazards, fragile items or areas that require special care.
Secure and remove any valuables they do not wish the Cleaner to handle.
Provide accurate contact and invoicing details, and update Cleaners Maida Vale of any changes.
The Client must not request the Cleaner to carry out services that are unlawful, unsafe, or fall outside the agreed scope of work.
6. Pricing and Quotations
Prices are based on the information supplied by the Client at the time of booking, including property size, condition and service type. Cleaners Maida Vale may provide pricing on an hourly basis, per visit, or for a package of Services.
Any quotation is an estimate only and may be revised if the actual condition of the Premises or the work required differs materially from that described by the Client. Where additional time or work is needed, Cleaners Maida Vale will seek the Client's agreement before proceeding wherever reasonably practicable.
All prices are stated in pounds sterling and are exclusive or inclusive of any applicable taxes as specified at the time of quotation or booking.
7. Payments
Unless otherwise agreed, payment for Services is due on or before the date of service. Cleaners Maida Vale may accept various payment methods, including card payments and bank transfers, as communicated to the Client at the time of booking.
For regular cleaning arrangements, payment may be collected in advance or on a recurring basis according to the agreed schedule. The Client authorises Cleaners Maida Vale to charge the agreed fees for each booking using the payment method provided.
Where payment is not received by the due date, Cleaners Maida Vale reserves the right to suspend or cancel future visits and to charge interest or late payment fees as permitted by applicable law.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing notice in accordance with this clause. To avoid cancellation charges, the Client should provide at least 24 hours' notice before the scheduled start time.
If the Client cancels or reschedules with less than 24 hours' notice, Cleaners Maida Vale may charge a cancellation fee up to the full value of the scheduled visit. If the Cleaner is unable to access the Premises as a result of the Client's act or omission, this may also be treated as a late cancellation.
Cleaners Maida Vale aims to provide services reliably and punctually, but reserves the right to cancel or reschedule a booking due to circumstances beyond reasonable control, including staff illness, transport disruption, severe weather, or other operational issues. In such cases, Cleaners Maida Vale will offer an alternative appointment and no cancellation fee will apply.
9. Changes to Services
If the Client wishes to change the scope, duration or frequency of the Services, they should contact Cleaners Maida Vale in advance. Changes are subject to availability and may result in revised pricing.
Where Cleaners Maida Vale reasonably considers that the health and safety of the Cleaner may be compromised by conditions at the Premises, it may adapt, suspend or decline to carry out particular tasks. Any such decision will be communicated to the Client with an explanation wherever possible.
10. Cleaning Materials and Equipment
Cleaners Maida Vale may use its own cleaning products and equipment or, by prior agreement, those supplied by the Client. Where the Client provides products or equipment, they are responsible for ensuring they are safe, suitable for the intended use, and in good working order.
Cleaners Maida Vale is not liable for any loss or damage arising from the use of products or equipment supplied by the Client, including any adverse reactions or damage to surfaces where the Client has specified particular products.
11. Waste Regulations and Disposal
Cleaners Maida Vale complies with applicable UK waste regulations and environmental requirements when dealing with domestic and commercial waste produced as part of the Services.
Standard cleaning services include the collection and bagging of general household or office waste generated during the visit and placing it in bins or designated collection points at the Premises. The Client is responsible for ensuring that bins and collection facilities are available and suitable for the type of waste produced.
Cleaners Maida Vale does not remove or transport large volumes of waste, builder's rubble, hazardous materials, clinical waste, chemicals, sharp objects, or items classified as special or controlled waste under UK regulations. The Client is responsible for arranging appropriate collection and disposal of such materials through authorised waste carriers.
Where recyclable materials are separated at the Premises, Cleaners Maida Vale will place recyclables in the appropriate receptacles, provided they are clearly labelled and reasonably accessible.
12. Health and Safety
Cleaners Maida Vale takes health and safety seriously and aims to provide a safe working environment for Cleaners and Clients. Cleaners will follow reasonable health and safety practices, including the use of personal protective equipment where appropriate.
The Client must notify Cleaners Maida Vale in advance of any known risks at the Premises, such as loose flooring, exposed wiring, or hazardous substances. Cleaners Maida Vale may refuse to provide Services or particular tasks if it considers that doing so would pose an unacceptable risk.
13. Damage, Breakages and Liability
Cleaners Maida Vale will use reasonable care and skill when providing the Services. If damage or breakage is caused directly by the Cleaner during the performance of the Services, the Client must notify Cleaners Maida Vale as soon as reasonably possible and in any event within 48 hours of becoming aware of the issue.
Cleaners Maida Vale may request evidence of damage and reserves the right to inspect the item or area. Where appropriate and subject to the limitations in this clause, Cleaners Maida Vale may at its discretion arrange repair, replacement, or a reasonable contribution towards the cost, taking into account age, condition and fair wear and tear.
Cleaners Maida Vale is not liable for:
Normal wear and tear, pre-existing damage or defects at the Premises.
Damage arising from the use of products or equipment supplied or specified by the Client.
Loss or damage to items not disclosed as fragile, valuable or requiring special care.
Incidental or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under English law.
14. Insurance
Cleaners Maida Vale maintains appropriate insurance to cover its liability for the provision of Services, subject to the policy terms and conditions. Details of insurance cover can be made available to the Client on reasonable request.
15. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should raise the matter with Cleaners Maida Vale as soon as possible and, where relevant, within 24 hours of completion of the visit. Cleaners Maida Vale will investigate the complaint and, where appropriate, may offer a re-clean of the affected area or another form of resolution.
Complaints raised after a significant delay may be more difficult to verify and address. Cleaners Maida Vale aims to handle all complaints fairly and promptly.
16. Privacy and Data Protection
Cleaners Maida Vale collects and processes personal data about Clients for the purposes of managing bookings, providing Services, and handling payments and enquiries. Personal data will be handled in accordance with applicable UK data protection laws.
Client information will not be sold to third parties. It may be shared with Cleaners and service providers strictly as necessary to deliver the Services and operate the business.
17. Force Majeure
Cleaners Maida Vale is not liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, transport disruption, power failures, strikes, epidemics, or other events commonly described as force majeure.
18. Variation of Terms
Cleaners Maida Vale may update or amend these Terms and Conditions from time to time. The current version will apply to each booking. Where material changes are made, Clients with ongoing regular services will be notified within a reasonable time.
19. Termination of Regular Services
Either party may terminate an ongoing regular cleaning arrangement by giving the other party reasonable notice, typically at least 7 days, unless a different notice period has been agreed in writing.
Cleaners Maida Vale reserves the right to terminate Services with immediate effect where the Client breaches these Terms and Conditions, fails to pay sums due, or where Cleaners are subjected to abusive, unsafe or inappropriate behaviour at the Premises.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, including any non-contractual disputes or claims.
21. Entire Agreement
These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between Cleaners Maida Vale and the Client in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
