Cleaners Maida Vale Privacy Policy
This Privacy Policy explains how Cleaners Maida Vale collects, uses, stores and protects personal data relating to its customers and prospective customers based in the Maida Vale area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and users of Cleaners Maida Vale services within the Maida Vale area, regardless of how you contact us or interact with us.
Who We Are
Cleaners Maida Vale is a cleaning service provider operating in the Maida Vale area. In this Privacy Policy, references to we, us and our mean Cleaners Maida Vale. For the purposes of data protection law, we are the data controller of the personal data we collect and process about you.
Personal Data We Collect
We only collect personal data that is relevant to providing and managing our cleaning services. The types of personal data we may collect include:
Identification and contact details, such as your full name, postal address, service address, and, where you choose to provide them, your contact details such as email address or other contact preferences. Booking and service information, such as dates and times of bookings, frequency of cleaning, property type and size, access instructions, special requests or instructions, and any correspondence with us regarding your booking or the services provided. Payment and transaction data, such as information about the services you have purchased from us, payment status, invoices and transaction history. We do not store full payment card numbers; where payments are taken electronically, these are processed securely by third party payment processors. Communication data, including information you provide when you contact us for enquiries, complaints, feedback or reviews, and records of communications between you and us. Technical and usage data, such as information about how you use our services or communicate with us. This may include basic technical information, for example about the device or method you use to contact us, to help us respond efficiently and improve our services.
How We Collect Your Data
We collect personal data from you directly when you:
Request a quote or make a booking for cleaning services. Provide details for us to attend and clean your property. Communicate with us by phone, message, online form, or in writing. Give feedback, comments or submit a complaint. Ask to receive service information, confirmations or updates.
We may also receive personal data about you from third parties who help us provide services, such as payment service providers or platforms through which you may have made a booking.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to manage your booking, provide cleaning services, or process your payments. Legal obligation: We may process certain data to comply with legal obligations, such as record keeping, tax or accounting requirements. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include handling customer enquiries, managing and improving our services, protecting our business and preventing fraud. Consent: In limited circumstances, we may rely on your consent, for example if you ask us to contact you with certain types of marketing or service information beyond what is necessary to perform our contract with you. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide and manage cleaning services you request, including creating and managing your bookings, scheduling cleaners, and carrying out cleaning at your property. To communicate with you about your bookings, service updates, rescheduling, access arrangements, feedback and any issues that arise. To process payments and manage invoices, refunds and account balances. To respond to enquiries, complaints or disputes, and to provide customer support. To maintain our business records, including accounting and tax records. To improve and develop our services, for example by analysing feedback and typical service patterns. To protect the security and integrity of our business, for example to help prevent fraud or misuse of our services. To comply with legal and regulatory obligations or to establish, exercise or defend legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Cleaning staff and supervisors, who need relevant details such as your name, service address and booking details in order to provide the cleaning service. Payment service providers, who process your payments securely on our behalf. IT and systems providers, who support our business operations, including booking and communication systems. Professional advisers, such as accountants or legal advisers, where necessary for our business and legal obligations. Regulatory bodies, law enforcement or courts, where we are legally required to do so or where it is necessary to establish, exercise or defend legal claims.
Where we engage third parties to process personal data on our behalf, they act as data processors and are only permitted to process your personal data according to our instructions and in accordance with data protection law.
International Transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using contracts approved for use under data protection law or relying on another lawful transfer mechanism.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage ongoing or repeat bookings, handle any queries or complaints, and comply with our legal obligations. Payment and transaction records are kept for as long as required under tax and accounting laws. When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations, and implementing appropriate safeguards in our systems and processes.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access: Request a copy of the personal data we hold about you and information about how we process it. Rectification: Ask us to correct any inaccurate or incomplete personal data we hold about you. Erasure: Request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected. Restriction: Ask us to restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of data you believe is inaccurate. Objection: Object to our processing of your personal data where we rely on legitimate interests, including any profiling based on those interests. Portability: Request that we provide you with your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible and where the processing is based on consent or contract. Withdraw consent: Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
If you exercise your rights, we may need to request specific information from you to help us confirm your identity and ensure your right to access or change the personal data. We aim to respond to all valid requests within the applicable legal timeframes.
Complaints
If you have concerns about how we handle your personal data, you should contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will apply from the date we publish the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
